EXPERIENCE
What is Sensory Feast and what can I expect?
Sensory Feast is a transformative dining experience where food becomes a multisensory journey. Using state-of-the-art projection technology, your table is transformed into a living stage of immersive visuals that evolve with each course. As taste, smell, sight, and sound combine in perfect harmony, each dish becomes part of a larger story. Sensory Feast is more than a meal — it's a banquet for all the senses.
How long does the experience last?
The experience lasts approximately 1.5 hours.
Can I buy drinks on-site?
During the experience, you will be able to order drinks. In addition, the hotel has a restaurant where you can enjoy drinks before and after the experience.
Is the food included in the ticket price?
No. The ticket only includes the event reservation per person. Both the menu and drinks must be paid for at the venue. The price of the chicken, fish, and vegetarian menus is €35 per person, while the meat menu is priced at €38 per person. All menus include a starter, main course, and dessert. Drinks are not included and must also be paid for at the venue at the end of the experience.
Will there be strobe lights?
There will be no strobe lights, but the experience includes dynamic, moving visual projections on the table and surroundings.
Will I be able to sit with my group?
We do our best to seat attendees who purchase tickets under the same reservation together. If your group purchased tickets separately, please inform us in advance so we can try to seat you together. Seating is assigned on a first-come, first-served basis.
Can diners at the same table choose different menus?
Yes, each diner may select a different menu.
Can the menu be customized?
We try to accommodate most dietary restrictions and allergies by adapting the menu whenever possible. However, depending on the type and severity of the intolerance or allergy, the adapted menu may differ significantly from the original experience, which may affect the gastronomic experience as it was originally conceived.
Once your tickets have been purchased, you will receive a form where you can select the type of menu for the experience and specify your allergies or dietary restrictions. It is essential that this form is completed clearly, thoroughly, and in detail, in order for us to manage your allergies safely and avoid any incidents.
If, for any reason, you are unable to complete the form, please contact us here.
In cases of common allergies such as gluten, lactose, or nuts, the menu may be adapted while preserving, as much as possible, the narrative and conceptual coherence of the experience. However, in situations involving multiple or particularly complex allergies, we cannot guarantee that the menu can be adapted to the guest's needs. In cases where an adaptation is possible, it may require significant changes to the menu, resulting in a loss of coherence with the original story and concept of the experience.
For this reason, if you have multiple allergies or severe allergies, we kindly ask that you contact us here before completing your purchase, so that we can assess the feasibility of adapting the menu. Our team will do its utmost to assist you within the limitations of the experience.
We strongly recommend reviewing the allergen information before purchasing your ticket here.
What language is the experience in?
The experience is hosted in Spanish, but it is mainly visual.
TICKETS
Do I need to print my ticket?
No, you don't need to print anything. Simply show your Fever ticket(s) in the app or the confirmation email upon arrival.
Are refunds allowed?
Refunds are not allowed. Date and/or time changes are permitted up to 48 hours before the originally purchased event start time and are subject to availability. Please contact us directly here to change your ticket.
Can I make a group reservation?
For private sessions or large groups, click here.
Can I buy a ticket at the venue?
No, tickets cannot be purchased at the venue. All tickets must be purchased in advance through the app or website (www.feverup.com) before attending the event.
Can I transfer my ticket to someone else?
Yes, you can transfer your ticket to anyone for free. Simply click "Transfer tickets" on your ticket in the Fever app. Contact us for further help and include your order number.
I can't find my ticket — what should I do?
You can find your QR code ticket in the Fever app under the Tickets section. If you don't have the app, you can download it from the Apple Store or Google Play. Make sure you log in with the same account used to purchase the tickets. If you still can't find it, contact us.
How do I reserve a ticket for my companion/carer?
Carers may attend the event free of charge by presenting the appropriate documentation at the entrance. We accept, among others:
Medium or higher DLA for care and/or mobility.
Personal Independence Payment (PIP) statement.
Severe visual impairment certificate.
CredAbility Access Card with +1 category requirement.
The guest requiring assistance must have a valid ticket.
ACCESS
Is the venue wheelchair accessible?
Yes, the venue is accessible.
Is there a minimum age to attend?
Yes, the event is for ages 6 and over. Guests under 18 must be accompanied by a ticket-holding adult.
When should I arrive?
Doors open 15 minutes before the start of the experience.
What if I arrive late?
Entry will not be permitted once the show has started, as it would disrupt the experience for other attendees and the setup of the event. Please be punctual.
Will there be restrooms available at the venue?
Yes, restrooms will be available and regularly cleaned and disinfected.
Where will the experience take place?
The experience will take place in the Allegro Room, located inside the Meliá Casa de las Artes hotel, at Calle Atocha 83, Centro, 28012 Madrid, Spain. Access will be through the side entrance of the hotel, located approximately 50 meters to the right of the main entrance.
Is the event indoors or outdoors?
The experience takes place indoors.
Is parking available?
The hotel does not have parking, but there are several public parking lots nearby, as well as regulated street parking in the surrounding area.
Are service animals allowed?
Yes, service animals are welcome inside the venue. However, no other pets or animals are allowed.
Can I bring my own food or drinks?
No. Outside food or drinks are not allowed.
Can I smoke or vape during the experience?
Smoking and vaping are not allowed inside the venue.
Is there air conditioning?
Yes, the venue is air-conditioned.
Is there a coat check or lockers?
Yes. There will be a designated place where you can leave your coats.
What should I do if I forget something at the venue?
If you leave something behind at the event, you should call or visit the venue to check if your item has been found.
Can I take photos or record the experience?
Yes, guests are welcome to take photos and/or record the experience.
Where Fine Dining Becomes a Story
A Delicious 3-Course Adventure
Mesmerizing Visuals
Where Fine Dining 
A Delicious 3-Course Adventure
Mesmerizing
Visuals
